BENEFITS OF A QUALITY COMPUTER MANAGED SERVICE CONTRACT

1.     REMOTE MONITORING

a.      Faster, more accurate resolution

b.     Increased productivity

c.     Reduced service costs

d.     Increased customer/end-user satisfaction

2.     PROACTIVE SERVICE

a.      Regular preventive maintenance

b.     Less system crashes less down time

3.     REMOTE ADMINISTRATION

a.      Reduced down time during system shutdowns and restarts

b.     Reduced wait time for administrative tasks

4.     REMOTE SUPPORT

a.      Systems can be fixed while you watch

5.     FREE PHONE SUPPORT

a.      Always a live tech

6.     EXPEDITED RESPONSE

a.      Prioritized ahead of walk-in/call-in customers

7.     LEVEL IT EXPENSE BUDGET

a.      Predictable monthly IT costs